TeleWebCall
Enables
Click-To-Talk function to your Legacy PBX
"
In the future, there will not be any significant websites
that do not contain the Call Me Now capability......."
Bill
Gates at ETRA Conference, Belgium
The "TeleWebCall",
a premise-based Web Call appliance, offers an enhanced click-to-talk
feature that brings live interaction instantaneously between
your company and online visitors. Your website visitors
can click a button and be immediately connected to the resource
they need, which gives you an opportunity to convert online
visitors into buyers. No need to implement costly Call Center
Solution just for obtaining the web call function, nor to
sign a contract and pay monthly fee to a service provider,
you can now possess the touchable WebCall server in house
and have the 100% self-own and click-to-talk appliance.
Work seamlessly
with the existing PBXs
TeleWebCall is compatible with most PBXs using analog or
T1/E1/PRI* connection. With its capability of intercepting
and bypassing the trunk lines between PSTN and the existing
PBX, no additional trunk ports or extension ports are required
to install TeleWebCall.
Enable VoIP trunk
to your legacy PBXs and/or Call Center
TeleWebCall can be fully integrated with the existing PBXs.
When visitors click the "call me" button, they
will be routed to your company's Automatic Attendant Greeting
or specified operator/operator group, just like they are
calling from the PSTN CO lines. By following the voice prompt,
callers can press the keypad again to reach specific extension
users or pilot group such as customer service dept. Contact
centers now have the ability to reach more customers throughout
the world, with improved productivity, increased customer
convenience, and tremendous cost savings.
Quick
& High ROI
- Low investment
in click-to-talk solution
- No phone
bills, avoids the cost of a toll free number
- Optimize
your website and reach millions of people searching online
- "Instant"
and "Two-way" communication leads higher customer
satisfaction and make recurring money
Significant
Revenue Growth
- Prospects
are more willing to make calls for sales inquiries
- Convert online
browsers into buyers
- Improve visitor-to-client
contact ratio
Minimize
abandon rates, close more sales
- Works with
existing phones and systems
- Takes only
minutes to add to your website
- Existing
PBX structure remains the same as before
Key
Features
- No additional
trunk ports required on your existing phone system
- Link the
Internet virtual environment to the real environment.
- Voice communication
over IP
- Integration
with PSTN lines
- Interaction
with SIP VoIP gateway
- Easy to install
and configure
- Provides cost-effective
& in-time communication that best suit for Call Center
operation and Consultation for on line shopping
- Enhance customer
satisfaction by responding quickly to customer needs.
- Full integration
of USB handset and headset devices
- Works with
any full-duplex sound card
- Fast connect
procedure
- Supports VAD
(Voice Activity Detection) and CNG (Comfort Noise Generation)
- Uses Microsoft's
G.723.1 Compression Voice Codecs therefore works very
well on Windows Machines
Specification
- Support SIP
standard/Fully compliant with
- SIP latest
enhancements
- Employ ActiveX
technic
- Allowed to
be embeded in the webpage
- Supports
re-dail function
- Supports
NAT traversal function
Required
Client's Specification
- OS (Windows
2000/XP above)
- Windows Messenger
5.1 above
- Launched
by Microsoft IE
- Microphone
& full-duplex sound card
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